Questions about Payment
Making payment and why you are being asked to pay
Zero Deposit
Last Update 4 years ago
For any questions about making payment, including:
- What happens if I agree a claim?
- What happens after adjudication?
- What if I'm unable to pay or need support?
- How can I make payment?
Then please see the guidance about making payment.
Why am I being asked to pay the full amount of the claim, even though there are multiple tenants?
When you signed your tenancy agreement, you all agreed that there would be no breaches of that agreement. Therefore you became "joint and severally liable" for any financial loss to the landlord due to a breach of that contract.
This means that you each take responsibility for ensuring that any amount is paid off in full, and therefore you each owe any amount outstanding until the full amount is paid. This applies even if you: a) feel that another tenant was responsible; or b) if you have partly paid the claim amount.
Did buying a Zero Deposit Guarantee cover me for any claim?
The Zero Deposit Guarantee, which you purchased at the start of your tenancy, provides your Landlord with protection against financial loss or damage. It enabled you to access the tenancy without having to provide a large upfront cash deposit.
Therefore it replaces a security deposit, but you remain responsible for any financial loss or damage due to the Landlord, as you would with a traditional cash deposit.
Do I get the money I paid for the Guarantee back?
You purchased a guarantee so you could move into a property without needing a large upfront cash deposit. This guarantee gave the landlord the security they needed to allow you to enter the tenancy.
As you were purchasing the product rather than paying a deposit, the amount is non-refundable.