Final Claim Amount and Paying for the Claim

Once the claim has been finalised, whether by agreement or by an adjudication, we will let you know the final bill, so you can make payment.

If you agree with your landlord’s claim at any point, you will then be directed to your personal payment hub, via the Pay claim amount button. 

In all circumstances where the claim is finalised, including agreement, we will email you. This will include a link to your payment hub and explain how to get in touch if you're unable to make payment immediately. 

In your payment hub, you can see information about the claim (including the adjudication report, if the claim was adjudicated), make payment, and see the answers to our most frequently asked questions.

How to Make Payment

You can make payment by:

• Debit or credit card via your payment hub
• Calling our payment support and recoveries team on 0333 200 2545
• Bank Transfer: Account name: Global Property Ventures Ltd (Zero Deposit is the trading name of Global Property Ventures Ltd), Sort code: 09-02-22, Bank account number: 10648858, Reference: Your Claim Reference (which is in our email to you requesting payment and starts with ZD)

Help if You’re Struggling to Pay

Things to tell us

We know it's not always easy to pay your bill – and that everyone's circumstances are different. The key is to get in touch as soon as possible, and we'll do everything we can to support you.

Please let us know if:

• Your income has been affected by Covid-19
• Your financial circumstances have changed
• You need more time to pay
• You're elderly, have a disability, or a long-term illness

Ways we can help

Depending on your circumstances, we can offer interest free payment plans that give you the time you need. We are currently helping our customers pay over £400,000 in this way.

We also work with a range of financial advice charities, including StepChange, National Debtline, and Turn2Us. In particular we recommend that anybody who is struggling financially visits MoneyHelper (www.moneyhelper.org.uk) for free, impartial advice. This brings together the support and services of three government-backed financial guidance providers - the Money Advice Service, the Pensions Advisory Service and Pension Wise - providing you with a wide range of options to get advice that can help you.

How to get in touch

You can call us on 0333 200 2545 to discuss your circumstances, agree a payment plan, or make payment. You can also email us at [email protected]. 

What Happens if I Don’t Pay

We understand that it’s not always easy to pay a bill. Let us know why you’re finding it difficult and, as described above, we’ll work with you to find a solution. We want to do everything we can to help you pay.

But if there’s an outstanding balance on your account and we can’t get hold of you, we may have to take extra steps.

We may:

• Pass your details to a debt collection agency
• Ask our legal partner to start court proceedings against you
• Seize money from your bank account, using the Continuous Payment Authority you set up when purchasing the Guarantee
• Trace your current location, using our expert data partners

If we do any of the above, we may need to charge you to cover the cost. Charges can vary from £36 up to £280. We will always email you and attempt to call before taking any action.