Notifying Zero Deposit About a Dispute
Zero Deposit
Last Update 3 years ago
If there is a dispute at the end of a tenancy, then you need to let us know through our simple notification flow.
During this, we will ask for some information about how much the Landlord is claiming, who we should contact about the claim, and some key documents.
Once we have been notified about a claim we will reach out to the tenants and request their response.
Step by Step Instructions
(1a) Getting Started as a Letting Agent
If you work as part of a letting agency you need to end the tenancy through your portal and indicate that there is a dispute. You will then be redirected to our dispute notification flow.
(1b) Getting Started as a Landlord
If you are a Landlord and not using a Letting Agent, then please contact us and we will provide you with a link to inform us about the dispute.
(2) Key Claim Information
The first screen will inform you of the documentation and information required in order to start a claim.
(3) Claim Contact Details
Here you must provide the details of the person managing the claim. Whatever email address is supplied here will be sent all updates & requests throughout the claims process.
It is vital the correct email address is used here. If multiple people are responsible for managing a claim you can provide a group mailbox.
(4) Claim Amounts
Next you must tell us how much the Landlord is claiming for. At this stage this you only need to separate into rent arrears and all other losses.
(5) Rent Guarantee Insurance
Indicate if this tenancy has rent guarantee insurance that should be considered when adjudicating the claim.
(6) Bank Details
Let us know what bank account the claim should be paid out to, if successfully awarded.
(7) Tenant & Guarantor Contacts
We need to know the phone number and email address that you have on file for tenants and guarantors in the property.
(8) Key Documents
We need a set of key documents in order to validate the claim. This will include the AST and may include tenant references and a rent statement, depending on the nature of the claim and when the guarantee was purchased.
(9) Claim Breakdown
After processing the dispute information we may ask you to break down your claim costs further. If this is required you will be redirected to our claims system where you can detail each item that is being claimed.